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Text with mojo chat - it will ask you questions about which body area hurts, and lots more. Most questions have simple Yes or No answers, so you just tap Yes, No or Unsure. Your progress is automatically saved, so you can close it and continue again at any time without losing data.
When you have answered all the questions you will have the opportunity to record a short video, in which you can point to the pain area and describe the problem to our Physical Therapists. This step is not required but it helps our team get you the correct diagnosis.
Our Physical Therapy staff will review your case. You get notifications along the way as things progress. Depending on staff availability, your case may be reviewed within minutes, but it might take a few hours. Our staff works extended hours Monday through Saturday, with some coverage on Sundays as well. Though we cannot promise an immediate diagnosis, we think you will be very happy with our turnaround time.
When our Physical Therapy staff has finished reviewing your case, you will receive a notification by text message or email. Our philosophy for delivering Physical Therapy includes a primary diagnosis, and whenever possible a causative diagnosis. This approach helps you achieve immediate relief and healing, while also addressing root causes. We prefer to heal you and also help you stay injury free going forward.
When we have finished reviewing your case you will be able to review lots of information about your diagnoses, including treatment plans for each.
Your Treatment Plan will address your primary diagnosis as well as a causative diagnosis. Most treatment plans include 14 days of care, and involve four things:
You get daily reminders at the time of your choosing. If you follow your Treatment Plan every day for the full 14 days, you will achieve the most healing possible. You can choose to receive reminders by email or via text message.
After 14 days of your Treatment Plan, it's time for a Health Check. We will assess your progress and get your feedback as well. The Health Check is critical because it allows us to guide you in your next step of healing. Most injuries actually involve multiple body parts, and during the full healing process it is common to see pain "migrate" to an adjacent body area.
At this point if all is well and you are not experiencing pain, we take pleasure in releasing you back to full activities. If pain has migrated to an adjacent body area, we guide you to buy another case and continue your healing path. We watch for any diagnoses that are not responding to home-based treatment, and if needed we will refer you for in-person care.